Loved by hundreds of organizations across the U.S. and Canada
Frequently asked questions
How does the pricing work?
For the Placement package, the total price per virtual assistant placement is $1,500. Only $250 of that is due upfront with the remaining $1,250 auto-billed at placement.
What forms of payment do you accept?
You can purchase with credit card or ACH via Stripe. If you wish to do a bank-to-bank wire transfer, please mention during the onboarding process.
What is your refund policy?
For the Placement package, we will refund 50% if cancelled within the first 45 days.
Do you offer package deals?
Yes, but only for the Placement package. The pricing is as follows:
1 Placement - $1,500
2 Placements - $2,750
3 Placements - $3,500
Each Additional Placement - $1,000
Which plan is right for me?
We understand that each organization is unique, which is why we offer two plans. If you have experience with managing employees and want to manage your virtual assistant yourself, we suggest the Placement package.
Can I change my plan?
You can make changes to your plan at any time by simply reaching out to our team. If you started with the Placement package and want to move to the Business package, we will begin the process of auto-billing you for the virtual assistant's hourly wage + $2/hour.
What's included in the client training?
The client training includes the following modules:
Onboarding Your Virtual Assistant
Training Your Virtual Assistant
Managing Your Virtual Assistant
Motivating Your Virtual Assistant
What's the replacement guarantee?
Placement package: If you have an issues with your virtual assistant and need a replacement within the first 45 days, we will do that for free. If it is beyond that 45-day window, we will charge an additional $150 fee.
How do you help manage the virtual assistant?
If you decide to go with the Business package, we will do the following:
Ensure all documentation is signed and received for compliance purposes
Supply monthly reports with hours worked + tasks performed
Conduct monthly 1x1 meetings with your virtual assistant to assess morale
Conduct monthly 1x1 meetings with you to help you continue to have a good relationship with your virtual assistant