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  • Chris de los Reyes

Immersive Virtual Assistant Onboarding


Expressing a positive and healthy first impression is important if you want to cultivate a culture of growth within your company, and there's no better chance to do that than when you're onboarding your new virtual assistant.


Onboarding employees is the first step towards integrating virtual assistants into your company, and here are some things you can keep in mind to ensure an immersive onboarding experience for your new employee.


1. Highlight your new virtual employee

Instead of using "I's", focus on your virtual assistant and phrase sentences from his or her perspective. This will emphasize that the subject of the meeting is your new employee, and it will help build confidence in starting out with your company and working with a new team.


It will also be helpful for you to share your virtual assistant's significance to your company and to the team. While others may oppose this for reasons that it might have a negative effect on your team's morale, you may be relieved to know that Filipinos are characterized by their humility. This means that there will be nothing but appreciation and gratitude for sharing modest thoughts.


2. Prepare the team for the new employee

Onboarding new team members affect your team just as much as it would your new employee. Regardless of department, fitting in a new piece in the puzzle means that every member will need some sort of adjustment. It is important that your team members know about someone coming in to help them prepare for the upcoming changes, and have the time to allow them to adjust to the changes in your company's processes along the way.


Something like this helps maintain trust, so keeping your team in the loop about significant events like this is of great importance. Soon enough, your new virtual assistant will share that same trust with you and the team.


3. Practice

It sounds ironic but it takes a lot of effort to seem effortless and collected at all times. Doing interviews and onboarding virtual assistants may seem easy, after all, it's no different than just having a conversation. But if you want to be good at it, excellent even to the point of no miscommunication and leaving a good impression, then it's going to take practice.


Look in the mirror and imitate a conversation, adjust your facial expressions, and make it a habit to smile. Since employing virtual assistants is limited to video calls and online conferences, your expression and delivery are going to be the ones that contribute the most towards leaving an impression - be sure to make it a good one by practicing every now and then.


4. Training

Onboarding a new virtual assistant isn't as simple as a handoff and they can start doing their jobs - they're not going to know exactly what to do and how to do it, so naturally, they're going to make mistakes. It takes time to learn the systems and processes in your company, and setting up your team members for success means that you walk them through their learning curve. Give them time to teach them how your company works, how your systems work, and what workflows are needed to be done manually.


In that regard, Filipino virtual assistants are quick learners and it won't take long until they get the hang of their responsibilities. Soon enough, they'll also have the capacity to solve sudden problems on their own.


5. Automate

Automate anything and everything that you can. Bringing in a new employee involves a lot of paperwork so you want to eliminate all that chaos and hassle by automating every task that is repetitive and doesn't require decision-making. All the forms that need to be filled out can be automated, as well as the contracts that need to be signed and IDs you'd need - all of that can be automated. Screenshot monitor, payroll tracker, and everything else that would usually take a significant amount of your time to do needs to be automated.


Automation runs 24 hours 7 days a week, and once it's set up and working, you never have to worry yourself about it. It saves you a lot of time, and it makes your data a lot more organized.


Establishing a positive working culture for a remote company doesn't take a lot of effort, but it still needs effort. Setting up your company to success means setting your team up for success, and it's going to need your attention from start to finish. The beauty of it is although you need to be around for their journey, it won't exactly take up too much of your time once you have the correct systems and processes in place.


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