Frequently Asked Questions

What kind of virtual assistants do you have?

We specialize in finding top virtual assistant talent in the following areas:

  • Administrative Assistant
  • Bookkeeper
  • Cold Caller/Sales Representative
  • Graphic Designer
  • Lead Generation Specialist
  • Social Media Manager
  • Video Editor

When should I hire?

This is different for each person. See some examples below

  • You're overwhelmed by your current workload
  • You have more paperwork than you and your staff can handle
  • You want to use your time more productively
  • You can't afford another domestic, full-time employee
  • You need to decrease your stress levels
  • You need something done that you don't have the skills to do yourself
  • You need more time to work on your business rather than in your business

What tasks can my virtual assistant help with?

Your industry-trained virtual assistant can help you with just about anything that doesn't require a physical presence.

Will my virtual assistant speak and write in English?

English is the country’s second language and the medium of instruction in the Philippine education system. This is why the EF English Proficiency Index ranked the Philippines number 13 globally (out of 72 countries) and 3 in Asia (out of 19 countries). Filipinos definitely have the edge when it comes to communication.

What if I don't need a full-time virtual assistant?

That's fine with us! You have complete control over how much (or little) your virtual assistnat works. We do suggest at least 20 hours to ensure you're getting the most out of your virtual assistant, though. That equates to 4 hours per day that you'll have your virtual assistant to work on whatever tasks you need.

How do we communicate?

We suggest communicating through Slack, Zoom, WhatsApp, SMS, or email. Since they work remotely, we recommend having a minimum of 3 Zoom meetings each week with your VA.

What if I don't know how to properly train or manage my virtual assistant?

Following the placement of your virtual assistant, you will receive client training that shows how to properly train and manage your new employee going forward.

What are the advantages of a virtual assistant?

There are many but a few are:

  • Reduced Labor Costs
  • Increased Productivity
  • Increased Flexibility
  • Improved Work Quality
  • Ability to Scale

What do virtual assistants typically cost hourly?

Virtual assistants typically cost anywhere from $4-8/hour. This equates to about $693-1,387/month. These monthly prices are assuming virtual assistants are full-time (40 hours/week).

How do I pay my virtual assistant?

Payment is done easily through TransferWise, and we explain how to do this in the client training. It's extremely important that you pay your virtual assistant on time (whether that's weekly or biweekly). This will build trust.

How are you different from OnlineJobs or another website for sourcing virtual assistants?

OnlineJobs and other websites for sourcing virtual assistants give you access to see which virtual assistants are available (and they aren't free). You still have to go through the process of interviewing, vetting, and onboarding. We take the hassle of sourcing out of your hands. We know your time is extremely valuable, so our recruiting and vetting system is proven to yield high level results for you.

How do I cancel if it doesn't work?

We offer a free replacement within 45 days if the virtual assistant we place is not meeting your expectations. If you are letting your virtual assistant go because you can no longer afford to pay their wages, we ask that you inform our staff so we can place them with a new client.

How long does the placement process take?

We guarantee that your virtual assistant will be placed in 10 business days or less.

What is the cost to use your services?

Our pricing depends on the current situation of each client, but we don't have any recurring fees (except for the wages due to the virtual assistant). There are no contracts, no obligations, and you can cancel anytime. We do have a one-time fee that includes the virtual assistant placement, client training, hands-on onboarding, and a 45-day replacement guarantee.